Shipping Policy

Thank you for shopping with Ridealong Pets. This Shipping Policy explains how we process, ship, and deliver orders within the United States.

We are committed to providing a smooth, transparent, and reliable delivery experience for every customer.

Order Processing Time

• Orders are processed within 1–3 business days, excluding weekends and holidays.

• Once your order has been shipped, you will receive a confirmation email with tracking information.

• During peak seasons, holidays, or promotional periods, processing times may be slightly extended.

Shipping Locations

Ridealong Pets currently ships within the United States.

Estimated Delivery Times

Standard Shipping: 7–12 business days

Delivery times may vary depending on your location, carrier, and other circumstances.

Please note:

• Delivery times are estimates and are not guaranteed.

• Delays may occur due to weather, carrier issues, holidays, or high order volumes.

Shipping Costs

FREE STANDARD SHIPPING on all orders within the United States.

There are no standard shipping charges for orders shipped within the United States.

Order Tracking

Once your order has shipped, you will receive a tracking number via email.

You can use the tracking number to monitor your package's delivery status.

If you do not receive tracking information within 5 business days, please contact our customer support team.

Incorrect Address Information

Please make sure your shipping address is accurate and complete when placing your order.

Ridealong Pets is not responsible for:

• Delays caused by incorrect or incomplete addresses

• Packages delivered to an address incorrectly provided by the customer

If you notice an address error, please contact us as soon as possible.

Lost or Delayed Packages

If your package is delayed beyond the estimated delivery timeframe:

1. Check your tracking information.

2. Contact the shipping carrier for the latest update.

3. If you need further assistance, contact our customer support team.

We will do our best to assist you in resolving the issue.

Damaged Packages

If your order arrives damaged:

• Take clear photos of the package and damaged item.

• Contact us within 48 hours of delivery.

• Include your order number and photos to help us review the issue quickly.

We will review the situation and work with you to determine an appropriate solution.

Split Shipments

In some cases, items from the same order may be shipped separately due to inventory or warehouse availability.

If this happens, you may receive separate tracking numbers for each shipment.

Contact Information

If you have any questions about shipping, please contact us through our Contact Us page or customer support email.

We aim to respond to customer inquiries within 24–48 business hours.

Our Commitment

At Ridealong Pets, we are committed to providing a reliable and transparent shipping experience. Your satisfaction and trust are important to us, and we continuously work to improve our service and delivery experience.

Order Fulfillment

Orders are fulfilled through our trusted fulfillment partners. Depending on product availability and shipping destination, orders may ship from different fulfillment locations.

Customers will receive tracking information once their order has been shipped.

Ridealong Pets currently offers free standard shipping on all orders within the United States.